Refund Policy

K.W Roofing & Exteriors — Refund Policy (California) Effective Date: [Insert date]

1. Scope and incorporation

• This Refund Policy applies to all contracts, estimates, services, and purchases for roofing and exterior services (collectively, “Services”) performed by K.W Roofing & Exteriors (“Company,” “we,” or “us”) in California.

• This Refund Policy is incorporated by reference into and forms part of any written contract, proposal, or estimate between the Company and the customer (“Customer,” “you,” or “your”). Where a written contract contains terms that conflict with this Policy, the written contract governs.

2. General policy statement

• Our primary objective is customer satisfaction and to perform Services in a professional manner. Refunds are limited and will be granted only in accordance with this Policy, the written contract, and applicable California law.

• In most cases for construction services, the Company’s obligation for defective or unsatisfactory work will be repair or re-performance. Refunds are considered where repair or re-performance is impossible, commercially impracticable, or where the parties agree to a refund instead of re-performance.

3. Eligibility for refunds A refund may be considered only when:

• The Customer submits a written refund request and supporting documentation within the timeframes set out below; AND

• The Company has had a reasonable opportunity to inspect the work and, if practicable, to remedy any defect or deficiency; AND

• The request relates to work performed or material supplied by the Company and not to conditions or defects unrelated to the Company’s Services (e.g., homeowner modifications, preexisting concealed conditions not disclosed in the contract, or third-party work).

Timeframes:

• Pre-performance cancellations (before any on-site mobilization or materials ordering): refund of amounts paid less any non-refundable fees described in the contract, if requested at least [X] business days before scheduled mobilization. (Recommend: 3–7 days; choose number and insert in contract.)

• Post-performance claims (after completion or substantial completion): Customer must notify Company in writing of alleged defects or refund requests within 14 days after substantial completion for visible defects, or within [30/60/180] days for latent or workmanship issues as provided in the contract or warranty. (Select timeframe consistent with your warranty.)

• Warranty claims: submit per the warranty procedures in the contract.

4. Deposits, advance payments, and retention

• Deposits or advance payments may be required as described in the written contract. Deposits are generally applied toward materials, mobilization, and scheduling costs.

• To the extent deposit funds have been used to purchase non‑refundable materials or to secure subcontractors, those costs may be deducted from any refund.

• If work has commenced or materials have been specially ordered, partial refunds may be issued to reflect actual costs incurred by the Company (materials, labor, permit fees, subcontractor fees, storage, restocking charges).

5. Cancellation by Customer

• Customer cancellation rights and any applicable cancellation fees are set forth in the written contract. For contracts subject to statutory cancellation rights (e.g., certain home solicitation circumstances), the statutory cancellation rights will apply notwithstanding any contract provision to the contrary.

• To cancel, Customer must provide written notice to Company at the contact address in the contract. The Company will confirm receipt and provide an itemized statement of charges incurred and refundable amounts within a reasonable time.

6. Cancellation or termination by Company

• The Company reserves the right to suspend or terminate work for nonpayment, unsafe conditions, breach of contract, or other material reasons. In such cases, amounts due for work performed and costs incurred up to the date of termination are payable by Customer; refunds (if any) will be provided after accounting for costs and obligations incurred by the Company.

7. Materials, returns and manufacturer issues

• Materials specially ordered or cut to size are generally non‑returnable and non‑refundable unless the manufacturer accepts a return. Any manufacturer restocking or return fees will be deducted from refunds when applicable.

• Warranty claims for materials (e.g., shingles, gutters) will be handled according to the manufacturer’s warranty and the procedures set out in the written contract. The Company will assist Customers in pursuing manufacturer remedies but is not automatically responsible for manufacturer denials.

8. Remedies for defective or incomplete work

• If work is defective or incomplete, Customer must provide written notice and allow the Company a reasonable opportunity to inspect and to correct the work. The Company will undertake remediation in accordance with the contract and applicable warranties.

• If the Company cannot reasonably correct the defect or complete the work within a reasonable time, the parties may agree to a refund, partial refund, or price adjustment as a mutually acceptable remedy. If no agreement is reached, dispute resolution procedures in the contract will apply.

9. Non‑refundable items Typical non‑refundable items include, but are not limited to:

• Permit fees, government fees, and inspection charges already paid.

• Materials already purchased and non‑returnable.

• Work completed, measured by percentage of completion, labor performed, and resources expended.

• Third‑party fees (subcontractors, specialist inspections) already incurred and invoiced. These items will be specifically documented in any final refund calculation.

10. Refund procedure and required information To request a refund, Customer must:

• Submit a written refund request to: [Email Address] or mail to [Business Address].

• Include: contract/proposal number, service date(s), detailed description of the reason for the refund, photos (if applicable), and the preferred refund method.

• The Company will acknowledge receipt within [3] business days, inspect the work (if applicable), and respond within [14] business days with a decision or proposed resolution.

11. Refund timing and method

• Approved refunds will be processed within 14–30 business days after approval (or sooner where required by law).

• Refunds will generally be issued to the original method of payment. For cash or check payments, refunds may be issued by check mailed to the billing address. For credit card refunds, processing times depend on the card issuer and bank and may take additional days.

12. Deductions and accounting

• Any refund amount will be net of reasonable costs incurred by the Company directly attributable to the job, including materials, labor, subcontractor costs, permit fees, restocking fees, and administrative costs reasonably incurred in preparing the site for work and demobilization.

• The Company will provide an itemized accounting of deductions and final refund amount upon request.

13. Disputes and governing law

• This Policy and any disputes related to refunds are governed by California law.

• Customers are encouraged to first raise disputes directly with the Company. If unresolved, the dispute resolution procedure in your contract (e.g., mediation, arbitration, or court in [County]) will apply. This Policy does not limit any consumer rights required by California law.

14. Limitations and compliance

• This Policy is subject to applicable state and federal consumer protection laws. Nothing in this Policy is meant to waive any rights that cannot be waived under California law.

• Time limits stated herein may be shortened or extended by written agreement between Company and Customer, or as required by law.

15. Changes to this Policy

• The Company may revise this Refund Policy at any time by posting a revised version on our website with an updated Effective Date. For contract-specific matters, the signed written contract controls.

16. Contact information K.W Roofing & Exteriors [Business Address] Phone: [Phone Number] Email: [Email Address] CA CSLB License No.: [Insert number]

Acknowledgment By signing a proposal, contract, or making payment to K.W Roofing & Exteriors, Customer acknowledges receipt of and consent to this Refund Policy as part of the contract for Services.