Privacy Policy
A legal disclaimer
Effective date: January 7, 2026
Privacy Policy for K.W Roofing & Exteriors
Introduction K.W Roofing & Exteriors (“we,” “us,” or “our”) is committed to protecting the privacy of visitors to our website (https://kwroofingexteriors.com) and customers who use our roofing and exterior services in California. This Privacy Policy explains what personal information we collect, how we use and share it, your privacy rights under California law (including the CCPA and CPRA), and how to contact us.
Information We Collect We collect information you provide directly and information collected automatically.
• Information you provide directly
• Contact information: name, email address, phone number, mailing address.
• Project and property information: property address, roof photos, property details, scope of work, timeline, insurance information, and claims history.
• Payment and billing information: payment card details and billing address (collected and stored by our payment processor; we do not store full card numbers on our servers unless you opt into a payment profile).
• Communications: messages, emails, inquiries, quotes, contracts, and customer service records.
• Reviews and testimonials you submit.
• Any other information you voluntarily provide.
• Information collected automatically
• Usage and device data: IP address, browser type, pages visited, referring/exit pages, operating system, device identifiers, and timestamps.
• Cookies and similar tracking technologies (see “Cookies and Tracking”).
• Approximate location from IP address; precise geolocation only if you grant permission.
How We Collect Information
• When you submit a contact or estimate request, request service, sign a contract, make a payment, or otherwise communicate with us.
• From third parties with your consent or as needed to provide services (e.g., insurance companies, inspectors).
• Automatically through cookies, analytics, and server logs.
How We Use Personal Information We use personal information for the following purposes:
• To provide, operate, and maintain our services (estimates, inspections, repairs, installations).
• To communicate about appointments, service status, quotes, invoices, and confirmations.
• To process payments and manage billing.
• To respond to inquiries and provide customer support.
• To evaluate and improve our website, services, and marketing.
• To detect and prevent fraud, abuse, or security incidents.
• To comply with legal obligations and enforce our agreements.
• With your consent, to send marketing and promotional communications.
Legal Bases (where applicable) For jurisdictions requiring a legal basis for processing, our bases include performance of a contract, compliance with legal obligations, our legitimate interests (e.g., providing services, security, analytics), and consent where required.
Sharing and Disclosure of Personal Information We may share personal information with:
• Service providers and vendors who perform services on our behalf (e.g., hosting providers, payment processors, email providers, CRM and scheduling systems).
• Contractors and subcontractors (e.g., roofing crews, inspectors) to deliver services at your property.
• Insurance companies and adjusters when you request assistance with claims or for warranty/insurance work.
• Legal and regulatory authorities when required by law or to respond to legal process.
• Successors in connection with a merger, acquisition, or sale of all or part of our business (with appropriate safeguards).
Sale, Sharing, and Advertising Under California law, “sell” and “share” have specific meanings. We do not knowingly sell personal information of California consumers for monetary consideration without providing a right to opt-out. We may share personal information with third parties for cross-context behavioral advertising; if we engage in such sharing, we will provide a clear and conspicuous “Do Not Sell or Share My Personal Information” link and an opt-out mechanism.
Third-Party Tools and Service Providers (examples) We may use third-party services such as Google Analytics, Google Ads, Facebook/Meta Pixel, email providers (e.g., Mailchimp), and payment processors (e.g., Stripe, Square, PayPal). These providers may collect information about your activity. Their use is governed by their privacy policies. Please provide a list of the specific third-party services you use if you want them listed explicitly.
Cookies and Tracking We use cookies and similar technologies to operate the website, analyze usage, and support advertising. Categories:
• Essential cookies: required for site operation.
• Performance and analytics cookies: to improve our website.
• Advertising and targeting cookies: to deliver relevant ads and measure effectiveness.
You can control cookie preferences via our cookie banner or your browser settings. Opting out of some cookies may affect site functionality.
Data Retention We retain personal information only as long as necessary to fulfill the purposes described and to meet legal, tax, and accounting requirements. Typical retention periods:
• Contact and estimate records: 3 years.
• Service and project files (photos, contracts): 7 years.
• Financial and billing records: 7 years. Adjust these periods to match your business practices and legal obligations.
Your California Privacy Rights (CCPA/CPRA) If you are a California resident, you have the following rights:
• Right to know: Request disclosure of the categories and specific pieces of personal information we collected, disclosed, or sold in the last 12 months and the business purposes for those actions.
• Right to request deletion: Request deletion of personal information we maintain, subject to certain exceptions.
• Right to correct: Request correction of inaccurate personal information.
• Right to opt-out of sale or sharing: Opt out of sale or sharing of your personal information for cross-context behavioral advertising.
• Right to limit use and disclosure of sensitive personal information: If we collect sensitive personal information, you may request limits on its use and disclosure.
• Right to non-discrimination: We will not discriminate against you for exercising your privacy rights.
• Right to appeal: Under CPRA, you may appeal certain decisions.
To submit a request under California law:
• Email: kwroofingexteriors@gmail.com
• Online form: https://kwroofingexteriors.com/privacy-request (or contact us via email if you do not have a form)
• Mail: K.W Roofing & Exteriors, [Insert physical address]
Verification and Authorized Agents We will verify your identity before responding to requests. For requests made by an authorized agent, we may require written permission from you and verification of both identities as allowed by law. To help verify identity, we may request information such as account details, name, email, mailing address, and/or phone number.
Do Not Sell or Share My Personal Information To opt out of sale or sharing, click: https://kwroofingexteriors.com/do-not-sell (or contact us at kwroofingexteriors@gmail.com). If you are under 16, you may opt in or out as required by law.
Security We implement commercially reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no transmission or storage system is completely secure. If a data breach affects your personal information, we will comply with applicable breach-notification laws.
Third-Party Links Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review their privacy policies before providing personal information.
Children’s Privacy Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have collected personal information from a child under 16, contact us and we will take steps to delete it.
International Transfers Personal information may be stored and processed in the United States. If we transfer personal information outside your jurisdiction, we will implement appropriate safeguards as required by law.
Changes to this Policy We may update this Privacy Policy from time to time. We will post the updated policy with a new effective date. Material changes will be highlighted or otherwise notified as required by law.
How to Contact Us For privacy inquiries, to exercise your rights, or to submit complaints: K.W Roofing & Exteriors Email: kwroofingexteriors@gmail.com Website: https://kwroofingexteriors.com Mail: K.W Roofing & Exteriors, Phone: [559-905-7911]
Disclaimer This policy is provided for informational purposes and does not constitute legal advice. Consult qualified legal counsel to ensure full compliance with California privacy laws and any other applicable regulations.